Shipping

All orders for items that are in stock are shipped within 7 business days after we receive your order, unless items are out of stock. We will notify you if your requested item is out of stock. Please provide the recipient’s telephone number on all orders. We cannot ship to P.O. boxes or to international locations.

Shipping is free on a minimum order of $50. All items are shipped First Class U.S. mail insured with tracking.

Local Pickup

If you are local to Frankfort, Illinois, you are welcome to pick up your item at our studio and save the shipping cost. Just contact us at Cheryl & Son Jewelry Designs to let us know that you will be picking up your purchase(s) and to schedule a time to pick up your package at our studio. Pick up times are limited to weekdays between regular business hours by appointment only.

Returns

Our policy is simple: If you are dissatisfied with your purchase, simply contact is within seven (7) days of receiving your item and inform us of the problem. The purchase price of the merchandise will be credited back to your original method of payment minus shipping cost. Please return your item with original packaging. All special/custom orders are not returnable.

SALE ITEMS- All pieces discounted and/or on sale are non returnable. All sales of “sale” items are final.[/accordion-item]

Repairs

If you need one of our pieces repaired, please contact us at Cheryl & Son Jewelry Designs for further assistance. There may be a slight charge for repairs depending upon the date of the purchase so please call our repair department beforehand to discuss the piece in question. Indicate your reason for the return, and package your purchase safely and securely with insurance.

All repairs will be made on a first-received, first-repaired basis and will be returned to you promptly.

Please make sure to use USPS delivery and insure your package for your protection. Do not send the package C.O.D., as we do not accept returns shipped C.O.D. Credit card refunds will be reflected on your billing statement within one (1) billing cycle.