If your questions aren’t answered here, contact Cheryl & Son Jewelry Designs and we’ll be happy to help!

Cheryl & Son Jewelry Designs accepts Paypal payments as well as credit card payments for in-person and phone sales only.
I charge a one-time flat rate shipping of $7.70 for Priority Mail per transaction. This includes tracking and insurance. There is no additional charge for multiple purchases on the same transaction. If you order a second or third item, etc., they ship free.
I take care to use the highest quality materials. Generally, I use sterling silver, fine silver and copper or brass. Occasionally, some beaded items have elements that are silver plated. Our necklace chains do not contain lead or nickel.
Most items I make are one-of-a-kind jewelry pieces. Occasionally, I will make something similar but no two pieces are alike.
All orders for items that are in stock are shipped within 7 business days after I receive your order, unless items are out of stock. I will notify you if your requested item is out of stock. Please provide the recipient’s telephone number on all orders. I cannot ship to P.O. boxes or to international locations.
Yes! If you are local, you are welcome to pick up your item at my studio and save the shipping cost. Just contact me at Cheryl & Son Jewelry Designs to let me know that you will be picking up your purchase(s) and to schedule a time to pick up your package at our studio. Pick up times are limited to weekdays between regular business hours by appointment only.
Our policy is simple: If you are dissatisfied with your purchase, simply contact is within seven (7) days of receiving your item and inform us of the problem. The purchase price of the merchandise will be credited back to your original method of payment minus shipping cost. Please return your item with original packaging. All special/custom orders are not returnable.

SALE ITEMS– All pieces discounted and/or on sale are non returnable. All sales of “sale” items are final.

If you need one of our pieces repaired, please contact us for further assistance. There may be a slight charge for repairs depending upon the date of the purchase so please call me beforehand to discuss the piece in question at 815-469-5309 and to getting address for shipping. Indicate your reason for the return, and package your purchase safely and securely with insurance. All repairs will be made on a first-received, first-repaired basis and will be returned to you promptly.Please make sure to use UPS delivery and insure your package for your protection. Do not send the package C.O.D., as we do not accept returns shipped C.O.D. Credit card refunds will be reflected on your billing statement within one (1) billing cycle.