If your questions aren’t answered here, contact Cheryl & Son Jewelry Designs and we’ll be happy to help!

What payment methods do you accept?
Cheryl & Son Jewelry Designs accepts Paypal payments as well as credit card payments for in-person and phone sales only.
How much is your shipping?
We charge a one-time flat rate shipping of $5.95 for Priority Mail per transaction. This includes tracking and insurance. There is no additional charge for multiple purchases on the same transaction. If you order a second or third item, etc., they ship free.
What materials do you use in your jewelry?
We take care to use the highest quality materials. Generally, we use silver plated, gold plated, antique brass, antique bronze or pewter in our designs. Our necklace chains do not contain lead or nickel.
Do you accept special orders?
Yes, if you have a special order request, please contact us to discuss.
Can I order something that is sold?
Yes, while most items are made in limited quantities, in some cases, we can make another piece that is sold out if you would like to order it. However, if the elements used in the piece were one-of-a-kind and are no longer available, we will need to modify your piece and make it special just for you.
How soon do you ship items?
All orders for items that are in stock are shipped within 7 business days after we receive your order, unless items are out of stock. We will notify you if your requested item is out of stock. Please provide the recipient’s telephone number on all orders. We cannot ship to P.O. boxes or to international locations.
I'm in the local area, can I pick up my purchase?
Yes! If you are local, you are welcome to pick up your item at our studio and save the shipping cost. Just contact us at Cheryl & Son Jewelry Designs to let us know that you will be picking up your purchase(s) and to schedule a time to pick up your package at our studio. Pick up times are limited to weekdays between regular business hours by appointment only.
What is your return policy?
Our policy is simple: If you are dissatisfied with your purchase, simply contact is within seven (7) days of receiving your item and inform us of the problem. The purchase price of the merchandise will be credited back to your original method of payment minus shipping cost. Please return your item with original packaging. All special/custom orders are not returnable.

SALE ITEMS– All pieces discounted and/or on sale are non returnable. All sales of “sale” items are final.

Do you repair items?
If you need one of our pieces repaired, please contact us for further assistance. There may be a slight charge for repairs depending upon the date of the purchase so please call our repair department beforehand to discuss the piece in question at 815-469-5309 and to getting address for shipping. Indicate your reason for the return, and package your purchase safely and securely with insurance. All repairs will be made on a first-received, first-repaired basis and will be returned to you promptly.Please make sure to use UPS delivery and insure your package for your protection. Do not send the package C.O.D., as we do not accept returns shipped C.O.D. Credit card refunds will be reflected on your billing statement within one (1) billing cycle.